Refund and Returns Policy

Jobaroo Refund Policy

Effective Date: 26 July 2025

Effective Date: 26 July 2025

1. Overview

Thank you for using Jobaroo! Our platform is designed to facilitate direct and transparent connections between Clients seeking skills and Service Providers offering their talent. This policy outlines the terms and conditions regarding refunds for the Connection Fee.

Our primary paid service is the Connection Fee of R69.00 ZAR. This is a one-time, non-subscription payment made by a Client to unlock and view the direct contact details (e.g., phone number and email address) of a specific Service Provider.

2. General Policy

Due to the nature of our service, where value is delivered instantly upon the successful unlocking of contact information, all Connection Fee payments are generally non-refundable. Once you have paid and gained access to the Service Provider’s contact details, the service is considered rendered and complete.

However, we are committed to fairness and upholding the quality of our platform. We will consider refunds under specific circumstances outlined below.

3. When a Refund May Be Considered

We will assess refund requests on a case-by-case basis. A full refund of the R69.00 Connection Fee may be issued under the following conditions:

  • Technical Error: If you were charged multiple times for the same transaction due to a technical glitch on our platform.
  • Verifiably Incorrect Contact Details: If the contact information you paid to access is proven to be invalid at the time of access. This is defined as:
    • The provided email address immediately results in a “hard bounce” (e.g., “address does not exist”).
    • The provided phone number is confirmed to be invalid or not in service.
    To qualify for a refund under this condition, you must provide us with verifiable proof (such as a screenshot of the bounced email report) within 48 hours of paying the Connection Fee.

4. When a Refund Will Not Be Issued

We will not issue a refund in circumstances where the service was successfully delivered (i.e., valid contact details were provided), including but not limited to the following situations:

  • The Service Provider does not respond to your calls or emails.
  • The Service Provider is unresponsive, unavailable, or already hired for another project.
  • You and the Service Provider cannot agree on project scope, timelines, or pricing.
  • You are dissatisfied with the Service Provider’s quote or their subsequent work quality. (The Jobaroo rating and review system is the appropriate channel for this feedback).
  • You change your mind after accessing the contact details.
  • You hired a different Service Provider.
  • The Service Provider’s profile is removed for a Terms of Service violation after you have already successfully connected with them.

Jobaroo’s responsibility is to facilitate a valid connection; we do not guarantee the availability, responsiveness, or quality of work of any Service Provider on the platform.

5. How to Request a Refund

To request a refund, you must contact our support team within 48 hours of the transaction.

  1. Send an email to support@jobaroo.co.za.
  2. Use the subject line: Refund Request – [Your Username]
  3. In the email, please include:
    • Your full name and the email address associated with your Jobaroo account.
    • The name of the Service Provider whose contact details you accessed.
    • The date and approximate time of the transaction.
    • A clear explanation of why you are requesting a refund.
    • Crucially, any supporting evidence (e.g., screenshots of bounced emails, etc.).

Refund requests that do not contain this information may be delayed or denied.

6. Processing Your Request

Our team will review your refund request and the evidence provided. We will notify you of the outcome of our investigation via email within 5-10 business days. If your request is approved, the refund will be processed back to your original payment method. Please note that it may take several additional days for the funds to appear in your account, depending on your bank or payment provider.

7. Compliance with South African Law

This Refund Policy is intended to comply with the Consumer Protection Act (CPA) of South Africa. We are committed to providing a quality service, which in this context means providing accurate contact information as listed by the Service Provider.

8. Contact Us

If you have any questions about our Refund Policy, please do not hesitate to contact us at support@jobaroo.co.za.